( 9 reviews )
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( 4 of 5 found this review helpful ) Posted: 03-18-2009
I have had to replace both my sets of Heys luggage...more than once. The single handle bar is not strong enough to take the stress of more than 30 pounds of luggage. The handle will break. The suitcases crush in when handled by airlines. The stitching will rip apart. The knob used to depress the handle will stop working. And Heys will tell you that the damage is not covered by their 5-year replacement warranty, after you have driven 40 minutes to one of their authorized repair centers. Then they will offer to wholesale you a new suitcase, which would be a waste of money, considering that this luggage is designed to break. When the company actually did replace on of my six suitcases purchased from them, they sent me the most hideous bright orange case, to clash with my pink and blue sets. This company is a nightmare to deal with. Buyer beware.
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( 3 of 3 found this review helpful ) Posted: 03-18-2009
I have had to replace both my sets of Heys luggage...more than once. The single handle bar is not strong enough to take the stress of more than 30 pounds of luggage. The handle will break. The suitcases crush in when handled by airlines. The stitching will rip apart. The knob used to depress the handle will stop working. And Heys will tell you that the damage is not covered by their 5-year replacement warranty, after you have driven 40 minutes to one of their authorized repair centers. Then they will offer to wholesale you a new suitcase, which would be a waste of money, considering that this luggage is designed to break. When the company actually did replace on of my six suitcases purchased from them, they sent me the most hideous bright orange case, to clash with my pink and blue sets. This company is a nightmare to deal with. Buyer beware.
