



( 5 reviews )
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Posted: 06-02-2009
My NB MW811BROWN/BLACK walking shoes arrived quickly and are a comfortable, good looking pair. They would be worthy of 5 stars except the shoelaces were frayed. I contacted customer service expecting them to replace same. Wrong!! They offered two choices: 1. Return and exchange the total order using the return label, or 2. Order and pay for a new pair (the price has increased since my original order) and return the originals for refund. I find both ideas unacceptable and cannot believe stores selling shoes cannot replace laces.

















