( 5 reviews )
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( 1 of 1 found this review helpful ) Posted: Mar 18 2009
I have had to replace both my sets of Heys luggage...more than once. The single handle bar is not strong enough to take the stress of more than 30 pounds of luggage. The handle will break. The suitcases crush in when handled by airlines. The stitching will rip apart. The knob used to depress the handle will stop working. And Heys will tell you that the damage is not covered by their 5-year replacement warranty, after you have driven 40 minutes to one of their authorized repair centers. Then they will offer to wholesale you a new suitcase, which would be a waste of money, considering that this luggage is designed to break. When the company actually did replace on of my six suitcases purchased from them, they sent me the most hideous bright orange case, to clash with my pink and blue sets. This company is a nightmare to deal with. Buyer beware.
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( 1 of 1 found this review helpful ) Posted: Jan 10 2009
Looks great and very light but not the most durable. Granted I have had mine or 2 years now, but it's starting to fall apart at the seams at the lower part of the case. And it's happening on both sides.
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( 5 of 5 found this review helpful ) Posted: Dec 4 2008
Hammacher Schlemmer calls this the world's lightest rolling carry-on, and I must agree. It is HALF the weight of my old Travelpro soft-sided carry-ons, though they are somewhat larger in capacity since they were designed to absolutely max out the then current airline carry on limits. Light as a feather, easily maneuverable upon inline skate wheels, I had my 6 and 4 year-olds pulling them fully loaded around airports with no difficulties. Note: Heys is going through something of an unannounced model change with these items. Newer items have a built-in TSA-approved 3-digit combo lock; older items include an unattached NON-TSA-approved 3-digit combo lock, which is obviously useless for US travel. If you get sent an older one, and you have enough time before your trip, I suggest exchanging it for one with the built-in lock. Problems? Well, as expected, the surface scratches very easily. If that is a problem for you, I suggest paying extra to purchase matte finish Heys XCase-NS Carry On or exotic finish Heys XCase Exotic Carry On models. Chances are that you WILL be required to check it at the gate if you travel on small regional jets like we did. (If you regularly fly on such smaller aircraft, a Heys XCase Mini might be a better choice.) In addition the older one's handle will not lock at the half height level due to an obvious fit defect, which could be an issue for the short. We are debating whether or not to return it for exchange.
